Dojo FAQ

Dojo Technology

Device Setup and usage

Software

Pricing

Dojo Technology

HOW DOES DOJO WORK?

Dojo is a device and service aware security system for smart connected home. The main components of the solution protecting the home network are:

 

Dojo: (Device) A local intelligent unit which takes care of threat detection and prevention along sided with network management and control. Dojo is constantly analyzing all the network traffic within the home network and enforces the security policy of that specific network. Dojo is capable of detecting large set of cyber threats and prevent them. Dojo constantly studies the network and the connected device behavior. This analysis is done both on the device and Dojo-Labs cloud.

 

Dojo Cloud: (Dojo Intelligence) Dojo-Labs is running a cloud based cyber security engine that constantly collects and analyzes the metadata that has been generated by all the deployed Dojos. (All Dojo-Labs devices). The cyber engine is capable of detecting cyber threats and abnormal behavior by using machine learning and proprietary algorithms. The system as a whole is designed to protect security and privacy risks that are unique to smart home devices. Therefore, it is capable of detecting, alerting and mitigating those threats in a way that existing solutions for the consumer market fails to.

 

Dojo-App: Dojo-Labs mobile application is the main interface for using the service. It provides simple and intuitive UI/UX that help our customer take control over their home network security and privacy without preliminary technical knowledge in the domain. The app is available for iOS and Android.

WHAT IS PROTECTED THROUGH THIS DEVICE?

Any device that is connected to the home network is protected.

IoT: IP Cameras, Baby Monitors, smart locks, smart alarms, energy management systems, TVs, Streamers, Printer and many more.

Smart Devices: Smartphone, Tablets, Laptops, PC’s, etc.

IoT Gateways: any Gateway that is connected to the home network (wired and wireless)

HOW IM GOING TO BE NOTIFIED IF MY HOME DEVICES ARE BEING HACKED?

You will be notified via two independent and synchronized elements:

Pebble - the pebble lightning is changed using three colors: Green, Orange, Red

Mobile Application - The mobile app sends real-time notification with a detailed information regarding the security or privacy related event.

HOW QUICKLY CAN THE PROBLEM BE SOLVED?

Most of the security and privacy risks are automatically mitigated without a user involvement. In case of red alerts (when user involvement is required) the user is alerted via the app with simple drop down menu. Once the user makes a selection the system is immediately updated.

DOES DOJO STORE PERSONAL DATA?

Dojo-Labs value proposition is all about our customer’s security and privacy. The company does not collect any user data. The only data it collects is a metadata related to the devices behavior and security/privacy related logs. This data is used to improve the device intelligence and leveraging to power of a crowd sourced security engine.

WHERE IS THE METADATA GOING?

The metadata is stored in Dojo-Labs cloud platform which is highly secured by itself. It does not contain any user data and therefore cannot be used for a non-legitimate activity.

CAN I CHOOSE WHICH DEVICES ARE CONNECTED?

You can choose which devices will get access to their home network, to the internet or to other connected devices. You can also block or allow internet access from any device.

WHAT ABOUT TEMPORARY DEVICES (GUESTS)? CAN THEY BE ADDED? CAN THEY BE REMOVED?

Temporary devices are mapped into guest network. They can be easily added and removed by user choice.

WHEN I LEAVE MY HOME WILL I STILL BE ALERTED IF MY HOME DEVICES ARE IN DANGER?

You will be notified 24/7 regardless to your location. As long as your mobile device has internet access you will remain in constant control.

Device Setup and usage

HOW LONG DOES SETUP TYPICALLY TAKE?

Setup typically takes few minutes depends on user personal progress with the app guided installation.

IS THERE ADDITIONAL SOFTWARE NEEDED FOR INSTALLATION?

No additional SW is required besides Dojo-Labs mobile app.

WHAT’S THE BATTERY LIFE LIKE OF THE PEBBLE?

In a normal mode of operation, the Pebble battery should last up to six months.

HOW OFTEN DOES DOJO NEED TO BE CHARGED?

Dojo is not rechargeable. The base unit is operated by power adaptor and the pebble is battery operated.

IS THERE A WARRANTY?

The dojo comes with 12-month warranty that can be extended during product purchase.

HOW CAN I CONTACT YOU?

Dojo-Labs provides email support info@dojo-labs.com. Starting March 2016 there will be chat support as well.

WHERE I CAN PLACE MY DOJO DEVICE?

The Dojo device needs to be physically co-located with the residential Wi-Fi router. The Pebble can be located anywhere at home in an indoor environment.

IF IVE ATTACHED NEW DEVICE TO MY NETWORK, WHAT SHOULD I DO NEXT?

There is no need for any special preparation or installation procedures. The devices need to be connected as instructed by its manufacturer. Dojo will automatically guide the user via the app how to treat it security and privacy wise.

Software

WILL DOJO APPLICATION UPDATE ITSELF AUTOMATICALLY?

The mobile application is updated the same way as any other mobile app does.

The Dojo software is constantly and automatically updated to maintain the system with the latest security and privacy updates.

DOES THE APPLICATION ACCESS MY PERSONAL DATA INSIDE MY PHONE (LOCATION, PHOTOS, ETC.)?

No special access is required. Just push notification service.

CAN I USE DOJO APP ABROAD?

As long as you have internet access, the application works anywhere in the world.

WHAT KIND OF MOBILE DEVICES THE DOJO APP WILL SUPPORT?

Dojo app will be available for both iOS and Android based devices.

WHAT IF IM NOT AT HOME WHEN IT TURNS RED OR YELLOW?

You can still control Dojo via the app. In case of yellow alert, no action required. In case of red alert, it is controlled via the app.

Pricing

WHAT IS THE PRODUCT PRICE?

Dojo-Labs offer highly competitive price point for its product and cloud service. It provides overall security to unlimited amount of devices, continuous updates and real time alerts.

During the pre-order campaign, starting November 19th, Dojo will offer limited amount of units for only $99 (12-month service is included).

During Q1/16 Dojo-Labs will offer additional packages with different service subscription and features. It will enable each user to choose the package that best fits his needs and budget.

WHAT IS INCLUDED IN THE $99 PRICE?

Dojo Device with its Pebble

12-month service - Starting on service activation date.

1-year product warranty

WHAT WOULD BE THE PRODUCT PRICE ONCE THE PROMOTION CAMPAIGN IS OVER?

Once the promotion campaign is over, Dojo will cost $199 including 12-month service.

WILL DOJO CONTINUE TO PROTECT MY HOME IF THE SERVICE SUBSCRIPTION IS OVER?

Dojo will continue to work however it will have limited updates and limited reporting. Customers who will not renew the service subscription will not be able to use Dojo-Labs support service.

WHAT WOULD BE THE SERVICE RENEWAL PRICE AFTER 12 MONTHS?

The price will be $99 per year thereafter, however we are considering additional pricing options which we will present to the community for feedback. Please signup to be notified of this poll and participate in Dojo-Labs pricing.